Why consider roadside assistance before a breakdown?
Roadside assistance provides help when a vehicle is immobilized or a problem prevents you from continuing your trip. It may help with a breakdown, flat tire, dead battery or keys locked inside the vehicle.
The services, limits and conditions vary by policy or provider. It is best to review them before an unexpected situation occurs.
This article explains how roadside assistance works in Quebec. You will learn about common services, how to request help and what to review.
What is roadside assistance and how does it work?
When a vehicle cannot be driven, assistance may be available.
Roadside assistance may be added to an automobile insurance policy or obtained from an independent provider. Terms vary depending on the selected plan.
It may include on-site assistance or towing. The available services depend on the policy and the provider.
The number of service calls may also be limited during the coverage period. Review the terms before using the service.
Roadside assistance vs. an insurance claim: what is the difference?
For an immediate need, such as a battery boost or towing, this service may provide assistance.
An insurance claim involves damage covered by an insurance policy, such as damage caused by a collision or another insured event.
Depending on the situation, you may need both roadside assistance and an insurance claim. If you are unsure, contact your broker.
What should you do after a loss? Review the steps for making a claim.
What does roadside assistance cover?
Roadside assistance services vary depending on the contract and provider. Here are some of the services generally offered.
- Dead battery
If your vehicle does not start because of a dead battery, you may be eligible for a battery boost.
- Flat tire
When a pothole or another incident causes a flat tire, the service may include an on-site tire change.
- Out of fuel
Running out of fuel may make you eligible for fuel delivery to help you get back on the road.
- Keys locked inside the vehicle
If your keys are locked inside the vehicle, you may be eligible for a door unlocking service.
- Towing
Towing is one of the best-known roadside assistance services. If your vehicle cannot be driven, it may be towed to a repair shop.
Who is eligible for roadside assistance in Quebec?
Eligibility for roadside assistance depends on the contract, the provider and the type of vehicle.
Additional checks may be required for the following types of vehicles:
- Motorized recreational vehicles;
- Travel trailers, tent trailers and utility trailers;
- Motorcycles;
- Off-road vehicles, including all-terrain vehicles and side-by-sides;
- Snowmobiles.
Also check the designated vehicle, covered driver, territory and exclusions in your contract. Some types of vehicles may not be eligible.
How to compare roadside assistance plans
Roadside assistance may be offered as part of an automobile insurance policy or through an independent provider.
Compare the covered drivers or vehicles, included services, territory, towing terms, exclusions and effective date.
| Item to compare | Question to ask |
| Covered driver or vehicle | Does the service follow the driver or the vehicle? |
| Territory | Where is the service available? |
| Towing | What distance and destinations are included? |
| Service calls | Does a limit apply during the coverage period? |
| Payment | Must you pay on site and request reimbursement? |
Once you select a service, identify the steps required to request assistance.
How to request roadside assistance
Before you need roadside assistance, check how to request service from your provider.
Move to a safe location first, if possible. Turn on your hazard lights and avoid leaving the vehicle in a dangerous area.
Next, contact your roadside assistance provider. Use the phone number or mobile app listed in your documents.
Describe the problem and provide your location. The provider can identify the appropriate service and arrange assistance.
What information do you need to request roadside assistance?
Keep the following information available to make the request easier:
- Your exact location;
- The nature of the problem;
- The vehicle make, model and licence plate number;
- Your policy or membership number;
- A phone number where you can be reached.
Check the payment terms before service begins. Depending on the contract, costs may be covered or paid on site. Keep your receipts when required.
How to prepare for roadside assistance before a trip
Knowing what to do can help during an unexpected situation. A few preparations can also simplify a roadside assistance request.
- Understand your contract
Check the included services, the number of service calls, the towing distance and the covered territory. Also review the limits and exclusions.
Confirm whether coverage follows the driver or the vehicle listed in the contract. This distinction may affect available assistance during a trip.
These terms vary by contract. Review them before departure.
- Save important contact details
Save the service number on your phone and keep a copy in your vehicle. You can then access it without an internet connection.
- Install the mobile app
If a mobile app is available, install it before departure. Confirm your access and locate the option used to request assistance.
These preparations address common needs. The following answers explain specific roadside assistance situations.
Roadside assistance FAQ
- Is roadside assistance included with automobile insurance?
Not always. Roadside assistance may be optional under an automobile insurance policy or available through an independent provider.
- How far can my vehicle be towed?
Towing distance depends on your contract terms. Review the limit to determine how far your vehicle may be transported.
- Can I choose the repair shop where my vehicle is towed?
The repair shop choice depends on the contract and permitted towing distance. Some services take the vehicle to the nearest available facility.
- Does roadside assistance cover electric vehicles?
Some programs cover electric vehicles. Check the services available for the traction battery, 12-volt battery and towing.
- Can I use roadside assistance at home or in a parking lot?
Roadside assistance may be provided at home or in a parking lot. The vehicle must be accessible, and the contract must include this type of service.
- Does roadside assistance work in the United States?
Some roadside assistance programs are available in Canada and the United States. The covered territory and exclusions vary, so review your contract before departure.
- Are mechanical repairs covered by roadside assistance?
Roadside assistance generally covers on-site service or towing. Repairs completed at a repair shop are usually excluded.
These answers highlight the importance of reviewing the terms that apply to your situation.
Review your roadside assistance coverage before your next trip
A breakdown, flat tire or dead battery can happen without warning. Reviewing your coverage beforehand can help you understand what roadside assistance is available.
Before a trip, check the available services, towing limits, covered territory and conditions of use. Also confirm whether the service follows the driver or the vehicle.
To better understand your roadside assistance coverage, contact a broker.
